At FlatPanel, we want the warranty process to be both fair and fast - to get you or your customer up and running as quickly as possible. All warranty issues begin with discussing the symptom you are experiencing with FlatPanel or your Regional Channel Manager. We will work together with you to help verify if the issue is truly with your FlatPanel product, or possibly with the signal chain (in the case of loudspeakers.) We will follow the below process based on our mutual determination:

Warranty

After working together with you to verify and validate that the issue is in fact a valid warranty issue requiring action by FlatPanel, we will quickly send out a replacement to you at our expense.

Non-Warranty

If together we determine that the problem was caused by something external to the product - physical damage, being overdriven, etc (and resulted in loudspeaker damage)- our goal is to help you get your customer up and running as quickly as possible. As with a warranty claim, we will ship a replacement unit to you using an agreed upon shipping method as soon as possible, with financial details for product and shipping being of secondary concern (#1 is to get your customer back up and running.) We will focus on working out the financial details once you or your customer are up and running.

Return of Parts

In both cases above, we will only ask for the damaged product to be returned if it makes sense (for example, if we discover a new failure mode that we have not seen before, and it would make sense for us to review the issue here at the factory.) In most cases with FlatPanel products, when issues occur, a replacement will be sent. Field repair is not normally considered (where we send you parts) except in rare cases such as when a loudspeaker has been custom power coated - in which case we may work with you to perform a field repair.